1. Information We Collect

We collect information directly from you when you register an account, create an event, or purchase a ticket. This data includes:

• Account/Identity Information: Name, email address, phone number, and account avatar.

• Organizer Information: Business registration details, branding logos, and payment gateway configuration parameters.

• Transactional Data: Order histories, ticket reservation logs, and payout metrics. (Note: Credit card information is tokenized and processed directly by our secure payment gateways; it is never stored on our servers).

2. How We Use Your Information

Your data is used to:

• Process and deliver digital tickets, receipts, and event updates.

• Facilitate real-time attendee check-ins via mobile scanner staff.

• Authenticate user access and manage role-based permissions (Administrators, Organizers, Attendees, POS, and Scanner staff).

• Generate analytics dashboards, revenue charts, and platform performance audits.

3. Data Storage and Retention

Media files, event images, and user avatars are securely stored using Cloudflare R2 cloud storage. We apply a "soft delete" data retention framework. When records are deleted by users, they are marked as inactive in our database (db_eventric) for verification, audit compliance, and safety purposes before permanent purging.

4. Information Sharing and Disclosure

We share data only when strictly necessary:

• Attendees' names and contact details are shared with their respective event organizers for logistics and check-in purposes.

• Financial metadata is sent securely to third-party payment infrastructure (such as PayPal, Stripe, or MercadoPago) to authorize transactions.

• We do not sell, rent, or trade your personal data to outside marketing firms.